Refund policy
PRICES.
-All prices in the store are stated in SEK and all prices include 25% VAT.
-We reserve ourselves for price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
RIGHT OF WITHDRAWAL.
-When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the moment you have received a product that you have ordered.
- Valid right of withdrawal starts from the moment you pick up your package.
IN EXERCISE OF YOUR RIGHT OF WITHDRAWAL.
-You must announce that you regret it. The notice must be sent to us Kontakt@argana.se as soon as possible. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
-You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
-You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging (unopened).
-From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the item's original value in the case of used, damaged product and packaging costs.
THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO.
-Products which, due to health or hygiene reasons, have been sealed (sealed) and where the seal (sealing) has been broken by you.
-Package not collected from post office. You therefore need to pick up your package to return it. Unclaimed packages sent back to us automatically do not count under the right of withdrawal and as a valid return. Customer is charged for the cost of the order in full.
COMPLAINT AND COMPLAINTS.
-We inspect all products before they are sent to you. Should the product still be damaged or mis-shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the fault free of charge.
-You must always contact us for approval before returning a defective item.
-The complaint must be sent immediately after the defect is detected.
HOW DO YOU PROCEED WITH A COMPLAINT?
-Potential errors and defects must always be reported to Kontakt@argana.se where you state your name, address, email address, order number and a description of the fault.
-If we are unable to remedy the fault or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
-We reserve the right to refuse a claim if it appears that the product is not incorrect in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the Allmänna Reklamationsnämnden, see arn.se.
LIMITATION OF LIABILITY.
-We accept no responsibility for indirect damages that may arise due to the product.
-We accept no responsibility for delays/failures due to circumstances beyond the company's control. These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
-Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.