TERMS AND CONDITIONS.
-The company is based in Stockholm. The company's postal address is Kista Gallerian, Hanstavägen 55f.
-If you wish to get in touch with us, send an email to Kontakt@argana.se with your case and your contact details and we will get back to you within short.
-Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
-If there is any error in the order confirmation, please contact us immediately by email at Kontakt@argana.se .
-Our normal delivery times are 2-5 days or Argana's express delivery times are 48 hours. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.
-In the event of delays in delivery (without our notifying you of a longer delivery time), please contact us at email address: Kontakt@Argana.se
-All prices in the store are stated in SEK and all prices include 25% VAT.
-We reserve ourselves for price changes caused by a price change from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
5.Right of withdrawal.
-When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.
- Valid right of withdrawal starts from the moment you pick up your package.
5.1 When exercising your right of withdrawal.
-You must announce that you regret it. The notice must be sent to us Kontakt@argana.se as soon as possible. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
-You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
-You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging (unopened).
-From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the item's original value in the case of used, damaged product and packaging costs.
5.2 The right of withdrawal does not apply to
-Products which, due to health or hygiene reasons, have been sealed (sealed) and where the seal (sealing) has been broken by you.
-Package not collected from post office. You therefore need to pick up your package to return it. Unclaimed packages sent back to us automatically do not count under the right of withdrawal and as a valid return. Customer is charged for the cost of the order in full.
6.Claims and complaints.
-We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
-You must always contact us for approval before returning a defective item.
-The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with complaints?
-Potential errors and defects must always be reported to Kontakt@argana.se where you state your name, address, e-mail address, order number and a description of the error.
-If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
-We reserve the right to deny a complaint if it turns out that the item is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.see
7.Limitation of liability.
-We take no responsibility for indirect damages that may occur due to the product.
-We accept no responsibility for delays/errors due to circumstances beyond the company's control. These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
-Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
-We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
9.Information about Cookies.
-By shopping at Argana.see you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
-Argana.se is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as in the cases where you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
-The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
-A personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
-In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address and purchase history.
-Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
10.3 Legal basis.
-In connection with a purchase, your personal data is processed to fulfill the agreement with you.
-Marketing, campaigns and similar mailings take place with your consent.
10.4 What information is shared and for what purpose?
10.41 Payment provider.
-When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
-The payment providers (payment services) we use are: Klarna and Bankkredit.
10.42 Shipping company.
-In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
-The shipping companies we cooperate with are: Postnord.
-If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
-We use Mailchimp. for sending newsletters.
10.5 The right of access.
-You have the right to receive an extract of all the information we hold about you. Extracts are delivered electronically in a readable format.
10.6 Right to rectification.
-You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten.
-You can at any time ask for the data concerning you to be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection.
-Argana Oil is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data.
-We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
-We use a Swedish platform, powered by Loopia.see
11.Changes to the General Terms and Conditions.
-We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
12.Dispute and choice of law.
-In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.see For residents in an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
-In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
-Dispute regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
Argana is a Swedish family business founded in 2019 with a passion for creating organic and natural beauty products. Our vision is to offer natural skin care for everyone, regardless of background, and create a sense of natural beauty that transcends borders.
We are humbly grateful for the opportunity to produce our products under conditions that strive to not only be good, but actively promote a positive and sustainable work environment. We deeply believe that a healthy and supportive workplace is not only essential to creating quality products, but also to fostering the well-being and engagement of the people who are the heart and soul of every product we create. By prioritizing a safe and respectful work environment, we believe that we can not only benefit our customers with high-quality products, but also contribute to the growing well-being of those who work behind the scenes, whose dedication and commitment are fundamental to our success.
At Argana, we believe in the principle "Less is more." We strive to offer pure, effective beauty products without unnecessary additives to simplify your beauty routine. By offering the best from nature, we want to inspire a sustainable lifestyle without compromise. We believe in reducing the complexity of beauty care while encouraging respect and preservation of nature. At Argana, our vision is to become a driving force for a balanced and sustainable lifestyle.
Our passion extends beyond just offering products. We want our customers to feel like their own ideals. Argana is not just a brand, it's a lifestyle where every individual can embrace their natural beauty and feel confident in their own skin.
We help you create a bond with nature that blooms around you. where natural beauty and sustainability go hand in hand to create a more beautiful world for us all.